Your privacy is important to us and we are committed to safeguarding it. This Statement explains what we do with your personal information.
This Statement applies to the interactions Captivo has with you.
Meaningful Consent is an essential element which Captivo respects, protects and promotes. Captivo collects data from you, through our interactions with you. Captivo limits the collection of personal information to that necessary for its identified purposes and this Statement should not be read as applying to the collection, use and disclosure of the personal information of children and youth.
Consenting to our use of cookies in accordance with the terms of this Statement when you first visit our website permits us to use cookies every time you visit our website.
What personal information is being collected
Captivo collects data that you voluntarily provide us regarding your name, your email and your commercial information activities when you:
- Request information about our services or products;
- Submit questions to us;
- Subscribe to our services;
Please do not share with us any sensitive personal information. If such situation occurs: refer to the Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en/ for advice in regard to the protection of such sensitive information. Captivo doesn’t offer legal advice in such matter.
How we collect your personal data
The following types of personal information may be collected, stored, and used:
- Information about your computer or downloaded App1including your IP address, geographical location, browser type and version, and operating system
- Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
- Information that you enter when you register with our website, such as your email website.
- Information that you enter when you create a profile on our website. For example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, and employment details.
- Information that you enter in order to set up subscription to our emails and/or newsletters.
- Information that is generated while using our website, including when, how often, and under what circumstances you use it.
- Information relating to anything you purchase, services you use, or transaction you make through our website or our downloaded app, which includes your name, address, telephone number, email address, and credit card details.
- Information that you post to our website with the intention of publishing it on the internet.
- Any other personal information you send to us.
Using Personal Information
Personal information submitted to us through our website will be used for the purposes specified exclusively in this Statement. We may use your personal information for the following:
- Administering our website and business
- Personalizing our website for you
- Enabling your use of the services available on our website
- Supplying services purchased through our website
- Sending statements, invoices, and payment reminders to you, and collecting payments from you.
- Sending you on-marketing commercial communications
- Sending you email notifications you have specifically requested.
- Sending you our email newsletter if you signed up for it (you can unsubscribe at any time).
- Sending you marketing communications relating to our business or the businesses of third parties which we think may be of interest to you.
- Providing third parties with statistical information about our users.
- Dealing with inquiries and complaints made by or about you relating to our website
- Keeping our website secure and prevent fraud.
- Verifying compliance with the terms and conditions governing the use of our website.
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant us.
Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.
We will not, without your expressed consent, supply your personal information to any third party for their or any other third party’s direct marketing.
Disclosing personal information
We may disclose your personal information to any of our employees, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this Statement.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this Statement.
We may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
International data transfers
- Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate and which have data protection laws (https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/) in order to enable us to use the information in accordance with this Statement.
- Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force inCanada and in the European Economic Area: the United States of America, Russia, Japan, China, and India
- Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
- You expressly agree to the transfers of personal information described in this Section.
Retaining personal information
- We comply with our legal obligations regarding the retention and deletion of personal information as set forth by PIPEDA.
- Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes for a maximum period of two years.
- We will usually delete personal data falling within the categories set out below at the date/time set out below:a. personal data type will be deleted {ENTER DATE/TIME}; and b. {ENTER ADDITIONAL DATES/TIMES}.
- Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data: a. to the extent that we are required to do so by law; b. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and c. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of your personal information
- We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. If such incident occurs, contact : support_infra@emyode.com
Name of the Controller and Processor: Alain Gauthier: alain.gauthier@emyode.com
1 866 387-2568
Address: 38-11 Place du Commerce, suite 110, Île des Sœurs, Verdun, Montréal, H3E 1T8 2
As Gold Partner of Microsoft, Captivo (by Emyode) requires to demonstrate compliance with the principles set forth by Microsoft in respect to the implementation of appropriate technical and organizational measures to ensure that we can demonstrate that the processing of personal information is performed in accordance with the GDPR if applicable.
- We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
- All electronic financial transactions entered into through our website will be protected by encryption technology.
- You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
- You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password
Amendments
We may update this Statement from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this Statement. We may notify you of changes to this Statement by email or through the private messaging system on our website.
Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:
- the supply of appropriate evidence of your identity
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes. Please uncheck the box to express your Opt-Out.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third party websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Cookies
Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. {SELECT ACCURATE PHRASING We use only session cookies / only persistent cookies / both session and persistent cookies on our website.}
- The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
a) We use Google Analytics and Adwords on our website to recognize a computer when a user {INCLUDE ALL USES THAT COOKIES ARE USED FOR ON YOUR SITE visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyze the use of the website / administer the website / prevent fraud and improve the security of the website / personalize the website for each user / target advertisements which may be of particular interest to specific users / describe purpose(s)};
- Most browsers allow you to refuse to accept cookies—for example: a. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”; b. in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and c. in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
- You can delete cookies already stored on your computer—for example: a. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 ); b. in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and c. in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”
- Deleting cookies will have a negative impact on the usability of many websites.
